Resources

From thought leadership to client testimonials and success stories – Solutionsr4inc consistently proves we have the healthcare IT expertise to improve your return on investment.

Skilled Expertise Focused On Upgrading Your Return on Investment

Client Testimonials

Client Success Story

#1 - AI-Enabled Help Desk

Client Project(s) Results
Large ACO with more than 850 primary and specialty care providers at 260+ locations in Indiana and Illinois An AI-enabled help desk that was tasked with creating
  • Robust ticket triaging mechanism for call escalation
  • Quality audits (tickets and calls) for service improvement
  • Training Need Analysis (TNA) drives performance improvement plan
  • Effective time management for call duration and staff break schedules
  • Results-oriented reward and recognition program
  • Template-based ticket documentation for quick and detailed processing
During the first 3 quarters of the Service Level Agreement
  • 75% increase in 1st level resolution/self-service calls
  • Help Desk call volume was reduced by 17.5%
  • 45% reduction in wait time
  • 32% increase in speed to answer and complete a call
  • 10% reduction in abandoned calls

#2 - Cyber Security & Risk Management

Client Project(s) Results
A multi-faceted healthcare organization that operates 28 IPAs in 6 States, with more than 600K managed members, and 20K physicians, with 17 hospitals. Established Security Operations Center (SOC)
  • Early Detection of Ransomware
  • Incident Containment and Response
  • Restoration of Critical Systems
  • Real-Time Monitoring of Medical Devices
  • Network Segmentation
  • Medical Device Vulnerability Management
  • Data Loss Prevention (DLP)
  • Incident Response for Insider Threats
  • Business Continuity Planning
  • Disaster Recovery Support
  • Minimal Downtime
  • Improved Cybersecurity Posture
  • Reduced Incidents of Data Breaches
  • Strengthened Provider Confidence
On average, 1500 scans are conducted with 1-3 attacks thwarted daily.SOC team recommendations to get Sentinel-One on the client’s environment have reduced attacks and safeguard systems. Fast and effective response to ransomware is critical for healthcare providers. Increasingly targeted by ransomware attacks that threaten patient safety by disrupting services and locking down critical systems.
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